Never send your Jaman ID, a password, private configuration, bank-card details or a store account password in a public message or screenshot.
Having trouble connecting?
- Check that your normal internet connection works.
- Close another VPN before starting More VPN. Two system VPN connections may conflict.
- Make sure the app is allowed to add a VPN configuration.
- Try another available location and refresh the server list.
- Check your access or subscription state and restart the application.
If the configuration provider returns an error or an empty server list, include that exact error in your support request. Never share the private subscription URL publicly.
A purchase is missing
For an App Store or Google Play purchase, use the same store account and choose Restore Purchases where available. Check the subscription in the store settings. For an external purchase, keep the order reference and use the account associated with the purchase.
Send the product name, platform, order reference and error message when requesting help. Do not send full payment-card details. Billing cancellation and refunds are handled by the provider that took the payment.
Jaman ID and account access
Jaman ID is optional where offered and may link access across supported devices. Keep the ID private. If you cannot access an account, explain the issue and provide only the non-secret details requested by support.
If a web account service is unavailable, continue managing available VPN features in the application. See account service status.
Contact Rudaki
Email info@jaman.app with the application name, device model, OS version, app version, a description of the issue and the steps that reproduce it. Redact private credentials from screenshots.
This link opens your email application; it does not submit a form on this website.
Privacy or deletion questions
Read the Privacy Policy or visit account and data deletion for the available ways to request removal of information.